Resume for Bryan E. Botz

http://bis.midco.net/maldroth/

 

Bryan Botz

 

1119 University Dr # 1415

Bismarck, ND 58504

(701)223-2807

bryanbotz@hotmail.com

 

Objective:     Acquire a position in the Computer Industry with either development and/or support that will challenge my problem solving skills to their fullest potential.

 

Qualifications:

·         Able to manage multiple tasks and use time effectively.

·         Excellent communication skills in dealing with explanation of support related problems to customers and co-workers.

·         Currently a sophomore at University of Mary, majoring in Computer Information Systems

·         Enjoy tasks that require the use of problem solving.

 

Technical Summary:

 

 

 

 

Related Experience:

 

            Bank of North Dakota                                                          May 1, 2003 to May 30, 2003

            700 E Main Ave Bismarck, ND                                                                      (701)328-5620

 

            Intern

·         Corrected documentation for Student Loans website.

·         Updated DTD files for XML entries used in the Student Loans website.

·         Tested various screens related to the new Student Loans website.

 

ND State Tax Department                                                   Feb 5, 2003 to June 16, 2003

            600 E Boulevard Ave                                                                                     (701)328-2772

 

            Messenger/Scanner

·         Made timed deliveries of incoming mail, payments, and other tax documents from the processing center to the main office.

·         Scanned barcoded documents into a database for further processing.

·         Scanned batched returns for to be later processed and digitally archived.

 

Rosenbluth International                                                    May 5, 2002 to Dec 22, 2002

            1001 28^th St SW Fargo, ND 58103                                                              (701)280-5200

 

            Associate

·         Provided phone based customer and technical service for Orbitz travel website.

·         Used Kana Response for e-mail based support.

·         Supplied general Windows 2000 Professional/Server support.

 

SEI Information Technologies                                          Aug 13, 2001 to Sep 26, 2001

51 Broadway Fargo, ND 58102                                                                   (701)298-8866

 

Consultant

·         Provided phone-based technical support for Aloha POS (Point of Sale) devices used in both table and fast food restaurant services.

·         Followed up support and service calls to ensure excellent customer service.

·         Researched support related material for training of future employees.

·         Maintained Windows NT/95 networks for POS and back of house computer systems.

 

Sykes Enterprises Inc.                                                         June 5, 2000 to June 1, 2001

1721 Sykes Blvd. Bismarck, ND 58504                                                       (701)221-0700

 

Technical Analyst

·         Provided phone-based support for Qwest.net Internet Solutions.

·         Used Oracle database for logging of case notes.

·         Supported 56K, ISDN, DSL, and IDSL related hardware.

·         Supported special products such as dedicated T1 lines, web page hosting, domain creation, and DNS records.

·         Organized and researched training materials for new employees.

·         Utilized Unix platform servers for account management.

·         Proved support for in-office workstations such as installation and recovery.

·         Supported Windows 9x, ME, NT, 2K Mac OS 7.5 (and above), and limited amounts of Unix based Operating Systems.

 

 

Moorhead State University Computer Center                  Sep 1, 1999 to Apr 30, 2000

1104 7^th Avenue South Moorhead, MN 56560                                             (218)236-2603

 

Lab Assistant

·         Provided support for Novell workstations and printers.

·         Offered advice and support for Microsoft Office 2000 products.

 

 

 

LTM Business Concepts Inc.                                            Aug 18, 1997 to Aug 20, 1999

1031 E Interstate Ave Bismarck, ND 58503                                                 (701)224-1657

 

Data Coordinator

·         Scanned documents for storage on various digital media.

·         Organized data through Application Extender software suite, so that it could be more efficiently indexed and referenced.

·         Reorganized Worldleaf documents into a linkable PDF format using Adobe Acrobat 4.0

·         Installed various office equipment and furniture.

·         Used company vehicles and equipment for out of town installations.

·         Maintained file systems overnight for migration and organization

 

References:

 

Bill Roach

                       

Home

928 N 9^th Street

Bismarck, ND 58501

(701)258-3413

 

 

 

Work

Information Technology Department

600 E Boulevard Av

Bismarck, ND 58505

(701)328-3589

broach@state.nd.us

 

 

Chuck Picard

 

Home

3540 Heartland Lp

Bismarck, ND 58503

(701)223-8916

 

 

Work

ND State Tax Commission

600 E Boulevard Av

Bismarck, ND 58505

(701)328-2772

Education:

 

            University of Mary (Currently enrolled)

            Major in Computer Information Systems – From 08/03 – In Progress

            Minor in Business Administration – From 08/03 – In Progress

 

Moorhead State University

            General course work – From 08/99 – 05/00

 

Century High School, Bismarck, ND

            High School Diploma – completed 05/98